Telegram channel

A channel points the bot's messages at a particular agent. By this point you should already have a Telegram connection holding the bot's token. If you do not, start with Connect Telegram.

Create

Channels → "New Channel".

• Name: for you; it plays no part in the work.
• Agent: who will be answering.
• Handler: telegram.
• Connector and connection: that same bot.

Message parsing needs no separate setup: the telegram handler knows the format itself. Text, photos and documents are reduced to one incoming message, and the answer goes out through the connection's tools.

Build from a message

If you are unsure which connection to pick, press "Build from a message". The platform issues a marker code, you send a message carrying it to the bot, and the connector and connection are filled in from the caught trigger. The test event is logged but is not delivered to any agent.

Input filter

An optional field. A JSON object of paths and expected values, with all conditions ANDed together. It matters when one bot is written to from several places and should not answer all of it: only a particular group, say, or only messages carrying a particular field.

Check

Write to the bot. If it stays silent, look at the trigger logs: they show whether the message reached the platform and which agent took it. An empty log means it never reached the platform, so the problem is the bot or the token, not the channel.